Holy Name Press Releases

Holy Name First in Nation to Receive Three JD Power Distinguished Hospital Awards

January 18, 2006

Holy Name Hospital has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program. This distinction acknowledges a strong commitment by Holy Name Hospital to provide an outstanding outpatient experience. Holy Name Hospital is the first hospital in the nation to receive all three of the J.D. Power and Associates Hospital Distinctions. At the end of 2005 Holy Name Hospital received the inpatient and emergency department distinctions.

"We are encouraged that our patients have validated the success Holy Name continues to experience," said Michael Maron, President/CEO of Holy Name Hospital.  "This is a direct result of the hospitals commitment to continuously improve the quality of our clinical performance and service excellence".

The service excellence distinction was determined by surveying patients who had recently received outpatient services from Holy Name Hospital on their perceptions of their outpatient visit and comparing the results to the national benchmark established by the annual J.D. Power and Associates National Outpatient Service Performance Study.SM

The telephone-based research conducted among 300 patients focuses on the five key drivers of patient satisfaction with their overall outpatient experience.  These drivers, which were identified in the national study, include: comfort; speed and efficiency; dignity and respect; information and communication; and emotional support.  

Holy Name Hospital exceeded the national benchmark study score for overall outpatient satisfaction.  In comparison to the national study, the hospital performed well on providing patients with a comfortable experience, particularly in the staffs concern for the patients well-being.  They also scored high marks on the comfort and cleanliness of the registration and other waiting rooms.  

In addition, Holy Name did well in the area of overall speed and efficiency.  In particular, it showed the greatest difference from the national norm in the speed and efficiency of the discharge staff and in the registration process.

Patients were asked to rate their level of trust and confidence in the hospital after their outpatient visit.  More than three in five patients indicate they have more or much more trust and confidence in the hospital after their most recent visit.  Furthermore, overall trust and confidence in the hospital is much higher among Holy Name patients than of patients comprising the national average.